| Code: | RB212 | Acronym: | TI |
| Web page: | http://elearning.isag.pt/isag1920/ |
| Teaching Area: | Informatics |
| Acronym | Study plan | Curriculum Years | ECTS | Contact hours | Total Hours |
|---|---|---|---|---|---|
| CTSPRB | Aviso n.º 13032/2018_Novo Plano | 1º | 4 | 30 | 106 |
| Theoretical-Practical: | 30,00 |
Teaching - Hours
|
Virtual Hotel
Microsoft Office PowerPoint
WordPress
Joomla
Prezi
Virtual Hotel (Galileo)
DESCRIPTIVE SUMMARY OF CURRICULAR UNIT
The unit,Information and Management Systems in Tourism has as main objective to increase the level of knowledge of students in terms of information systems in order to expand its capacity to understanding their function and importance to the Tourism Industry .
This course examines the fundamental concepts related to this area of knowledge and its implementation framework in the tourism industry.
OBJECTIVES AND LEARNING OUTCOMES
The objectives of this unit are:
1. Describe and identify the role of information systems in the management of organizations;
2. Characterize types of information systems and understand their impact on the tourism;
3. Using Information Systems and Management of tourism, such as: Sabre, Galileo, Amadeus, Worldspan and / or others;
SKILLS TO BE DEVELOPED
With this course, it is intended that students acquire the following skills:
1. Identify an information system for the management of tourism and recognize the importance of their use;
2. Knowing how to use an information system for the management of tourism autonomously: Galileo, Amadeus, Worldspan and / or others;
The organization of the course is as follows:
1. Organizational Information System
1.1. The concept of System
1.1.1. General Systems Theory;
1.1.2. General characteristics of the systems.
1.2. The Organizational System
1.3. Information systems
1.3.1. System - Concept and examples;
1.3.2. Informaion System - concept and components;
1.3.3. Information system and computer systems;
1.3.4. Information System (IS) and Information Technology (IT);
1.3.5. Main types of information systems;
1.3.6. Development stages of information systems.
1.4. The role of Information Technology in the Organizations Management
1.5. Business Information Systems
1.5.1. The evolution of Information Systems in Organizations;
1.5.2. The Database Management Systems;
1.5.3. ERP Systems (Enterprise Resource Planning);
1.5.4. CRM Sistems (Customer Relationship Management);
1.5.5. Interorganizational Information Systems.
2. Information Systems to support tourism
2.1. Historical evolution of the Tourism Information Systems
2.2. Types of tourism Information Systems (Computerized Reservation System (CRS), Global Distribution System (GDS), Internet Distribution Systems (IDS), Destination Management System (DMS))
2.3. Internet Distribution Systems (IDS)
3. The tourism Information Systems and tourism distribution
3.1. Use of electronic means
3.2. Trends in tourism distribution channel
4. The Internet and tourism
4.1. social networks
5. E-Business for Tourism
6. Analysis of some websites: travel agency online hotel reservation systems online, management systems, airlines, destination management systems
7. Analysis of the most used systems: Sabre, Galileo, Amadeus, Worldspan, and other
8. Information Systems applied to Hotel Management
8.1. Multimedia for Hotel Management
8.1.1. Multimedia production for Hotel Management and tourism
8.2. Analysis and implementation of a Hotel Management software
8.2.1. Reservations, Check-In, Check-Out;
8.2.2. Current accounts, movements and billing;
8.2.3. Reserves Management;
8.2.4. Group reservations;
8.2.5. Night Auditor;
8.2.6. Reserves reports / Reception;
8.2.7. Plannings;
8.2.8. Reports, Statistics and Taxes.
In this curricular unit, contents will be taught that allow the student to learn techniques and master tools applied to Hotel Management. In this sense, the unit will begin with general introductory concepts (topics 1 to 7) that will respond to Objectives 1 and 2. Afterwards the students will do practical application using specific softwares (topic 8) completing Objective 3.
| Costa, R., Sousa, T;Gestão Comercial Hoteleira, Lidel, 2015. ISBN: 978-972-757-957-0 |
| ABRANJA, N., ALCÂNTARA, A., BRAGA, C., MARQUES, A. e NUNES, R.;Gestão de Agências de Viagens e Turismo, Lidel, 2011. ISBN: 978-972-757-855-9 |
| RAMOS, C.M.Q., RODRIGUES, P.M.M. e PERNA, F.;Sistema de Informação para apoio ao Turismo, o caso dos Dynamic Packaging, Revista Ibérica de Sistemas e Tecnologias de Informação, 2008 |
| Ribeiro, N.;Multimédia e Tecnologias Interativas, FCA Editora de Informática, 2012. ISBN: 978-972-722-744-0 |
| CARVALHO, A., LOPES, F. e MORAIS, M.;Desenvolvimento de Sistemas de Informação, FCA Editora de Informática, 2005. ISBN: 972-722-461-X |
There will aplied the following methods: exhibition, demonstration and experimentation. Multimedia presentations will support most of the expository content. The most practical part of the course will be mostly dedicated to carrying out enforcement activities of the contents taught, assuming here the teacher, the role of tutor, recalling concepts and functionality, providing support and encouraging students to refine and hone their performances.
During classes students are always encouraged to take a pro-active critical participation, about the contents exposed and present current topics for debate.
Avaliação distribuída com exame final
| Description | Type | Time (hours) | Conclusion Date |
|---|---|---|---|
| Attendance (estimated) | Lessons | 30 | |
| Individual assessment | Teste/Exame | 5 | |
| Practical work | Trabalho laboratorial ou de campo | 22 | |
| Self-study | Study | 49 | |
| Total: | 106 |
2 individual written tests: 2x35%
1 group work (two activities delivered through the e-learning platform): 30%
Under the terms of the CTSP's Regulation:
a) The students' attendance in classes will be recorded and, if the number of absences per student exceeds 30% of the total number of lessons scheduled for each course unit, the student will be automatically transferred to the final evaluation (regular season).
b) In the written tests and other assessment elements mentioned in paragraph 2 of Art. 30 it is necessary to obtain a minimum grade of 7.5 (seven point five) points.
c) If the student misses a test or receives a grade lower than 7.5 points in the tests or in another assessment element mentioned in the previous number, the student will be automatically transferred to the final evaluation (regular season).
d) If the student misses or obtains less than 7.5 in the second written test, held in the same date of the final exam in the regular season, they may apply for further evaluation in the Appeal season.
e) All written academic work provided for in the assessment (reports, case studies, etc.) must be submitted to the Turnitin database, available on the ISAG E-Learning platform, with a similarity rate up to 30% acceptable.
Final evaluation topics:
Written exam with 100% weighting.
The practical projects can also be considered, with half of the percentage defined for the continuous assessment, as long as the teacher is informed about this decision by the student.
The teaching methodology assumes theoretical and practical characteristics appropriate to the nature of the subjects taught and to the objectives of the curricular unit. The spirit of reflection and discovery in students is encouraged as a way of obtaining real qualifications both in terms of the assimilation of theoretical knowledge and in the capacity of its application to practical situations. In this way, the defined objectives will be achieved, both with regard to the understanding of the concepts and with regard to the capacity for their practical application.