This course unit aims to provide students with knowledge in the area of accessibility, in its various aspects, and tourism itineraries, developing technical and behavioral skills related to the topics addressed. Prepare students with a body of knowledge to facilitate the understanding of accessibilities and tourism itineraries.
Objectives and expected learning outcomes: 1. Learn the technical terminology of accessibility; 2. Understand the importance of accessibility in tourism; 3. Learn the political and regulatory framework for accessible tourism; 4. Recognize the constraints and barriers, and the characteristics and needs of customers; 5. Study and define accessibility strategies and good practices; 6. Identify the technical terminology of tourist itineraries; 7. Learn the different types of tourist itineraries; 8. Organize circuits, itineraries and tourist routes; 9. Apply techniques for designing and implementing itineraries. 10. Learn the functions inherent to the guide interpreter; 11. Develop technical and behavioural skills to perform the function Skills to develop - Assimilate the terminology and technical language used in accessibility and tourist itineraries; - Acquire theoretical knowledge to understand the importance of accessibility for the development of the tourism sector; - Sensitize students to the importance of minimizing the constraints felt by groups with special needs; - Motivate students to the subjects of the discipline and provide the necessary knowledge, methods and tools to enable them to obtain a global view of accessibility in its different aspects; - Adopt an overview of what €special needs€ are in this segment of tourist demand, and what are the specific requirements of the tourism offer for them to be able to respond to them and the attitudes required for an adequate personal relationship with these customers; - Acquire mastery of the main concepts on Tourist Itineraries; - Develop the skills to plan and design of tourist itineraries; - Identify the various Thematic Routes and the Territorialization of Tourism; - Know how to face the challenges and problems that professionals in the sector face.
Programme
1. Accessibility and tourism 1.1. Technical terminology 1.2. Accessible tourism 1.3. Political and normative framework 1.1.3. The customer with special needs: characteristics, needs, offer requirements and accessibility, service practices 1.4. Constraints and barriers 1.5. Accessibility strategies 1.6. Good accessibility practices 2. Tourist itineraries 2.1. Historical context 2.2. Definitions and terminologies 2.3. Types of itineraries 2.4. Itinerary organization 2.4.1. Design techniques 2.4.2. General trends in the development of itineraries
3. Profession of guide - evolution and historical context 3.1. Areas of expertise 3.2. Markets
4.Roles and competencies 4.1. Behavioral techniques 4.2. Reception, communication and service 4.3. Procedures
5. Complaints, problems and conflicts management
Demonstration of the syllabus coherence with the curricular unit's learning objectives
The proposed program allows students to obtain a body knowledge and develop the skills provided for in the objectives, and as follows:
- theme 1 responds to objectives 1, 2, 3, 4 and 5, by presenting the terminology, problems and needs of accessibility in tourism; - theme 2 makes it possible to achieve objectives 6, 7,8 and 9, framing and characterizing their typologies, conceptualization and operationalization. - theme 3 responds to objective 10, framing the profession of guide: - theme 4 meets objective 11, presenting essential techniques for the function; - theme 5 responds to objective 12, in terms of providing students with knowledge and skills in the management of complaints and conflicts.
Main literature
Bernardo, C. Pashkevich, a.; Wagner, J. ;Improving the performance of cultural tourism attractions: Tour Guides experiences at the World Heritage site in Falun, Sweden, In E-Cul-Tours open Source textbook. Werner Gronau. , 2019
Leal, N.F. B da C.;Turismo Acessível: A importância da formação na alteração das atitudes, Universidade de Aveiro, 2018
Supplementary Bibliography
Devile, E. L. ;Turismo acessívelTurismo acessível, In F. Silva & J. Umbelino (Eds.), Planeamento e desenvolvimento turístico (pp. 63¿78). Lisboa: LIDEL. pp .228- 235., 2017
Valente, T. I. ;O turismo acessível como vetor para o desenvolvimento social, Iditur - Investigação, Desenvolvimento e Inovação em Turismo. , 2017
Ambrose, A. Garcia, K. Papamichail and C. Veitch;Manual de Gestão de Destinos Turísticos Acessíveis, Turismo de Portugal. ENAT., 2017
Learning Methods
The contents will be presented in dynamic expository classes, where a strong participation of the students is sought, in order to promote communication, reflection and discussion of ideas in different themes. To this end, exercises, case studies, illustrative videos and other supporting multimedia materials will be presented. Technical / practical sessions (in class and via e-learning platform), presentation and discussion sessions will be promoted.
Assessment Components
Avaliação distribuída com exame final
Assessment Components
Description
Type
Time (hours)
Conclusion Date
Attendance (estimated)
Lessons
45
Projectos
12
Teste/Exame
3
Study
100
Total:
160
Continuous Assessment
- 2 individual written tests: 2 x 25%
- 1 E-Learning assignment: 30%
- Other: 20%
Under the General Regulation:
a) The students' attendance in classes will be recorded and, if the number of absences per student exceeds 30% of the total number of lessons scheduled for each course unit, the student will be automatically transferred to the final evaluation (regular season). b) In the written tests and other assessment elements mentioned in paragraph 2 of Art. 39 it is necessary to obtain a minimum grade of 7.5 (seven point five) points. c) If the student misses a test or receives a grade lower than 7.5 points in the tests or in another assessment element mentioned in the previous number, the student will be automatically transferred to the final evaluation (regular season). d) If the student misses or obtains less than 7.5 in the second written test, held in the same date of the final exam in the regular season, they may apply for further evaluation in the Appeal season. e) All written academic work provided in the assessment (reports, case studies, etc.) have to be submitted in the Turnitin database, available at the ISAG E-Learning platform. The maximum similarity rate acceptable is 30%.
Final Exam
Individual written exam: 1 (100%)
Demonstration of the coherence between the teaching methodologies and the learning outcomes
The methodologies considered take into account the characteristics of the course. Despite being of a theoretical nature, the use of case studies and other support materials, aim to contribute to the achievement of the objectives of the curricular unit, from an applied or practical point of view.