Scientific principles of Internal Control of Operations in Organizations will be taught with a focus on the production of goods and services placed on the market. Internal Operations Control specifies how the company will use its production and service capabilities to ensure the sustainability of its strategy in the market. The Planning and Control of Operations associated with the supply chain, the information and logistics system, Ensure a better understanding of the Internal Control of Operations in transforming systems and services used by organizations. The most up-to-date knowledge on the success of managing the operations of the largest manufacturing and service organizations will also be provided. Companies must have a control system for their internal operations, either for their assets to understand under what conditions they are being traded, or how they are being used in the operational activity. This curricular unit aims to provide students with knowledge about the Key Process Information (KPI¿s) of their internal operations including the economic and financial indicators of the company.
Objetives and learning outcomes
The objectives of this course unit are:
- Interpret the concept of contract in light of the Civil Code;
- Identify the guarantees of the contacts;
- Identify the effects and stages of the purchase/sale contract;
- Identify the measures of control of emission of invoices and other documents with fiscal relevance;
- Characterize the banking operations;
- Characterize credit titles;
- Characterize the different types of assets of a company;
- Understand the importance of physical inventory of assets;
- Identify the need to carry out investments.
Skills to develop
To create and develop competencies that allow to understand and to interpret:
- the types of contracts and identify the different stages of the purchases/sales contract;
- legislation on commercial transactions;
- measures to control the issue of commercial documents;
- the various banking transactions and the different credit securities;
- the fixed assets held by the company, their state of use and need for new investments.
Programme
1. The Importance of Internal Operations Control in Organizations, Nature and Objectives 2. The context of internal control of operations in organizations that create market value 3. Organizations and Operations Management - - Purpose of Operations 4. Productivity and Competitiveness - Definitions, Measure and trend of productivity 5. Planning in Value Creation processes - PERT / CPM; MRP; JIT / KANBAN 6. Operations Strategy 6.1. Strategic and Operational Objectives 7. Competitive dimensions of operations 8. The life cycle of products 9. Operations due to material flow 10. Operations based on stock policy 11. Operations Planning and Control - ERP Systems 12. Supply Chain Management (SCM) and Performance Evaluation 13. The internal operations control KPIs 13.1. Productivity and Efficiency 13.2. Availability and capacity 13.3. Service level and stock rotation 13.4. Quality and cycle time 14. Guiding metrics and the SCORECARD 15. Identify the assets oh an sme and understand de effetiveness value
Demonstration of the syllabus coherence with the curricular unit's learning objectives
The contents were delineated in an integrated way, and according to the objectives to be achieved and skills to be acquired by the students. The learning components are theoretical and practical, so that students understand the relevance of internal control systems, as well as their main mechanisms. At a micro level, they are expected to characterize current business operations and identify the related documents and, at a more macro level, to analyze and interpret the business dynamics regarding the internal control resulting from these operations. Overall, students are expected to be able to apply and develop the knowledge from the curricular unit to their professional practice.
Main literature
Lopes, I. T.;Auditoria Financeira: Do Controlo Interno Ao Controlo Externo Independente, Edições Almedina, 2023
Slack; N. et al;Operation Management, McGraw-Hill, 2018
Supplementary Bibliography
Foundations of the Balanced Scorecard¿, 2012, Harvard Business School PDF FREE BOOK;Foundations of the Balanced Scorecard, Harvard Business School , 2012
Learning Methods
Presentation and discussion of theoretical and practical cases, with supply of support material on the matters to be addressed, as well as the literature considered indispensable for various items of the program.
Assessment Components
Avaliação distribuída com exame final
Assessment Components
Description
Type
Time (hours)
Conclusion Date
Attendance (estimated)
Lessons
15
Teste/Exame
4
Study
34
Total:
53
Continuous Assessment
- Individual written tests:2 (each weighted 45%) - Home works: 1, submitted trough e-learning platform (weighted 10%)
Under the terms of the General Regulation:
a) The students' attendance in classes will be recorded and, if the number of absences per student exceeds 30% of the total number of lessons scheduled for each course unit, the student will be automatically transferred to the final evaluation (regular season). b) In the written tests and other assessment elements mentioned, it is necessary to obtain a minimum grade of 7.5 (seven point five) points. c) If the student misses a test or receives a grade lower than 7.5 points in the tests or in another assessment element mentioned in the previous number, the student will be automatically transferred to the final evaluation (regular season). d) If the student misses or obtains less than 7.5 in the second written test, held in the same date of the final exam in the regular season, they may apply for further evaluation in the Appeal season e) All the written assessments included in the evaluation (reports, case studies, etc.) must be submitted through the Turnitin data base, available on the eLearning Platform, a similarity rate lower than 30% is accepted.
Final Exam
Individual written exam: 1 (100%)
Demonstration of the coherence between the teaching methodologies and the learning outcomes
The teaching methodologies aim to promote learning, both in the theoretical and practical dimensions. It seeks to expose the student to a diverse set of procedures and documents essential to business operations. Likewise, it is intended to use critical reasoning in the assessment of the relevance of internal control systems, and logical reasoning in solving practical problems.