The scientific principles of operations management needed to produce the goods and services provided by an organisation will be demonstrated. Operations management specifies how the company will use its production and service capacities to ensure the sustainability of the company's overall strategy. Operations Planning and Control associated with the supply chain, the information system and logistics, considering the basic principles of LEAN Manufacturing and the most appropriate tools for Factory Layout, guarantee a better understanding of the manufacturing and service systems used by organisations. The most up-to-date knowledge on the successful management of the operations of the largest manufacturing and service organisations will also be taught.
Objectives and expected learning outcomes 1. To provide knowledge of Operations Management that will enable them to identify modern techniques and methods for solving production problems and setting objectives that are compatible with the organisation's strategy; 2. Strengthen scientific and technical mastery of short and medium-term planning; 3. Develop cognitive skills in LEAN thinking, supply chain management and service management; 4. To enable students to rationalise the use of organisational resources.
Competences to be developed 1. Design operations management systems in an integrated production process 2. Diagnose and solve operations management problems 3. Identify the constraints of a production system 4. Implement corrections at operations management level 5. Apply knowledge to optimise existing production systems 6. Select and use operations management methods and techniques to solve problems.
Programme
1. The components of operations management
2. Operations management in business strategy 3. Strategic capacity planning for products and services 4. Operations planning and control (MRP and OPT) 5. Lean manufacturing and JIT thinking 6. The layout of Operations Systems and industrial maintenance and operations management 7. Quality in Operations Management 8. Supply chain management (SCM) 9. Forecasting and scheduling.Information systems and evaluation of operations management 10. The Global Compact and the coherence of Operations and Production Management
Demonstration of the syllabus coherence with the curricular unit's learning objectives
The course is structured around 10 integrated and fundamental themes in the Operations Management of companies and other organisations, starting with the identification of the components of OM and their link to business strategy in chapters 1 and 2. The structuring and guarantee instruments of operations planning and control are considered, using the most recent lean manufacturing, Jit, kanban and kayzen methodologies in Chapters 3 and 4. Organisational layout methods are worked on from the perspective of implementing quality systems in Chapters 5 and 6. A special study is made of Supply Chain Management and its components as the core structure of the Value Chain of organisations and companies, using chapter 7, while also considering the issues of industrial maintenance in chapter 8, the treatment of information systems and evaluation of operations management in chapter 9 and addressing the issues of the UN Global Compact for economic activities with the coherence and implications for Operations Management in chapter 10.
Learning Methods
Theoretical-practical classes will be used to present and discuss the concepts, methodologies and techniques of operations management, planning, supply chain management, operations performance evaluation and management information system implementation. The concepts and techniques will be exemplified by solving problems and analysing cases.
The teaching/learning methodology is based on the deepening of theoretical concepts, illustrated through the approach of practical cases on the various topics of Operations Management in a classroom context. Learning is consolidated through individual study and will be applied in the resolution and defence of practical cases. To this end, specific software programmes available on the market will be used, as well as theoretical presentations using a data show. The preparation of oral presentation reports on the results obtained in the simulated context of company management meetings will also be encouraged.
Assessment Components
Avaliação apenas com exame final
Assessment Components
Description
Type
Time (hours)
Conclusion Date
Attendance (estimated)
Lessons
30
Assessement
Teste/Exame
3
Group work
Projectos
20
Autonomous study
Study
54
Total:
107
Continuous Assessment
2 assessment tests: 30% each
2 E-Learning assignments: 20% each
Under the terms of the General Regulations:
a) Students' actual attendance at classes will be recorded and, if the number of absences per student exceeds 30 per cent of the total number of contact sessions planned for each course unit, it will automatically be transferred to the final assessment of the normal period; b) A minimum mark of 7.5 is required in the written tests and in the defined assessment elements; c) If the student fails or obtains a mark lower than 7.5 in the tests or assessment elements referred to in the previous paragraph, they will automatically be transferred to the final assessment of the normal period; d) If the student fails or obtains a mark of less than 7.5 in the second written test (taken on the same date as the final written test of the normal period), he/she may apply for enrolment for assessment in the appeal period; e) All written academic work included in the assessment (reports, case studies, etc.) must be submitted in the Turnitin database, available on the ISAG E-Learning platform, with a similarity rate of up to 30 per cent being acceptable.
Final Exam
Final Exam: 100%
Demonstration of the coherence between the teaching methodologies and the learning outcomes
Coherence of methodologies is guaranteed by a teaching process guided by the teacher who defines the strategies and techniques to be used, namely an approach adapted by the teacher who determines the use of information and guides the choice of resources to be used. Collective teaching and group teaching methods will be used, in which Exposition and Mixed Exposition of the subjects will be adopted with the presentation of case studies for debate and discussion in class.