| Code: | GI210 | Acronym: | GQ |
| Teaching Area: | Framework in the organization/company |
| Acronym | Study plan | Curriculum Years | ECTS | Contact hours | Total Hours |
|---|---|---|---|---|---|
| CTSPGI | Plano de Estudos_22 | 1º | 6 | 45 | 160 |
| Theoretical-Practical: | 36,50 |
Teaching - Hours
|
Descriptive summary of the curricular unit
The Curricular Unit of Quality Management intends to transmit to the students, concepts of quality management and total quality, the main approaches and models of quality management, as well as the knowledge of instruments and tools for measuring and evaluating quality in organizations.
Learning objectives and expected outcomes
1. This Curricular Unit aims to provide students with knowledge in terms of quality management, its main concepts, aspects and associated tools.
2. It is also intended that students will be able to plan, control and guarantee the quality of processes and consequently of products, through quality methods and tools.
3. The student will acquire comprehensive knowledge of Mathematics and Statistics applied to Industrial Management, as well as indepth knowledge related to the development, implementation and management of Quality Management Systems
Skills to develop
1. Apply production control methodologies
2. Promote the Occupational Health and Safety culture and activities
3. Promote the stages of implementation of Quality, Environment and Safety management systems
4. Analyze, organize, evaluate and monitor production
5. Apply quality management standards to the organization's products and services
6. Demonstrate ability to comply with predefined deadlines, schedules and procedures
7. Demonstrate critical thinking, adaptability and flexibility to new situations
8. Demonstrate ability to promote change and innovation
9. Demonstrate decision-making ability
10. Demonstrate ability to manage and organize work
1. Introduction to the fundamentals, concepts and evolution of Quality management
2. The 7 basic quality tools
3. Statistical thinking
4. Statistical control and process capability
5. Lean Manufacturing
6. Six-Sigma Methodology
7. Portuguese Quality System
7.1. Standardization, accreditation and qualification
8. Introduction to ISO 9000 Standards
9. Integrated management systems: quality, environment, safety and health at work.
The syllabus is consistent with the objectives of the curricular unit. The 1st and 2nd objective are reflected in points 1 to 3 and 5 to 9 of the Programme. The 3rd Objective is reflected in point 4 of the UC Program.
| Santos, G.; Sistemas Integrados de Gestão -Qualidade, Ambiente e Segurança, 3.ª Edição , Publindústria , 2018. ISBN: 978-989-723-273-2 |
| Pinto, A. & Soares, I.; Sistemas de Gestão da Qualidade - Guia para a sua implementação, 2.ª Edição, Edições Sílabo , 2018. ISBN: 978-972-618-891-9 |
| Pinto, J. P.; Pensamento LEAN, Lidel, 2017. ISBN: 978-989-752-3032-7 |
| Pinto, A.; ISO 9001:2015 - Guia Prático, Lidel, 2017. ISBN: 978-989-752-269-7 |
| Evans, J.R., Lindsay, W.M. ;Managing for Quality and Performance Excellence (10th ed), South-Western, 2016 |
| Pires, A.R. , 2016, ;Gestão da Qualidade ¿ Ambiente, Segurança, Responsabilidade Social, Indústria, Serviços, Administração Pública e Educação. 2ª ed. , Sílabo. |
| Rosa, M.J., Sá, P.M., & Sarrico, C.S., 2014, (Org.). Qualidade em Ação. Lisboa: Edições Sílabo. |
Theoretical classes for exposure to the subject using powerpoints and videos.
Theoretical-practical classes for problem solving using case studies and application of quality tools. The problems are solved by groups of students, thus promoting the discussion about the different approaches that can be followed to solve the proposed problems.
Avaliação apenas com exame final
| Description | Type | Time (hours) | Conclusion Date |
|---|---|---|---|
| Attendance (estimated) | Lessons | 45 | |
| Assessment | Teste/Exame | 3 | |
| Practical Work | Projectos | 30 | |
| Autonomous study | Study | 82 | |
| Total: | 160 |
Written test I: 35%
Written test II: 35%
Group work: 30%
Submission through the e-learning platform (Turitin Database)
Pursuant to the General Regulation:
a) The effective presence of students in classes will be subject to registration and, if the number of absences per student exceeds 30% of the total number of contact sessions foreseen for each curricular unit, it will be automatically transferred to the final evaluation of the normal period;
b) In the written tests and in the defined assessment elements, it is necessary to obtain a minimum grade of 7.5;
c) If the student fails or obtains a classification lower than 7.5 in the tests or in the evaluation elements referred to in the previous number, he will be automatically transferred to the final evaluation of the normal season;
d) If the student fails or obtains a classification lower than 7.5 in the second written test (held on the same date as the final written test of the regular period) he may request registration for evaluation at the time of appeal;
e) All written academic works foreseen in the evaluation (reports, case studies, etc.) must be submitted in the Turnitin database, available on ISAG's E-Learning platform, with a similarity rate of up to 30% being acceptable.
Final Exam: 100%
The teaching methodology assumes theoretical-practical characteristics appropriate to the nature of the subjects taught and the objectives of the curricular unit. The spirit of reflection and discovery is encouraged in students as a way of truly obtaining qualifications, both in terms of the assimilation of theoretical knowledge and in terms of the ability to solve problems in practical situations, in a real context. In this way, the defined objectives will be achieved, both in terms of understanding the concepts and in terms of the ability to apply them in practice.