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Commercial Management and International Business

Code: MDCM2108    Acronym: DCNI

Subject: 2019/2020 - 2S

Teaching Area: Marketing

Programmes

Acronym Study plan Curriculum Years ECTS Contact hours Total Hours
MDCM Aviso nº 9882/2017 6 ECTS 54 160

Hours Effectively Taught

MDCM1

Theoretical-Practical: 45,00
Orientação Tutorial: 9,00

Teaching - Hours

Theoretical-Practical: 3,00
Orientação Tutorial: 0,60

Teaching Language

Portuguese

Aims, Skills and Learning Outcomes

The course of Business Management aims to develop multidisciplinary expertise across the whole management, creating the essential link between marketing strategy and promotion plan of the Commercial Director of an organization.

Objectives and expected learning outcomes
By combining the knowledge (academic and professional) more current on the subject of Business Management this course will enable students to:
a) to obtain knowledge and skills related to the commercial management of a company;
b) Know plan and organize a commercial structure;
c) Develop sensitivity and team motivation capacity;
d) Notice how to define an appropriate approach to markets;
e) Know elaborate, budgeting, implement, monitor and control a sales plan;
f) able to select and recruit a sales team, depending on the strategy and business objectives.

Skills to be developed
At the end of the course, students should be able to:
a) To establish the link between marketing strategy and the business strategy of companies;
b) To acquire ability to bring in business resilience, making them take advantage of negative market situations for their own benefit;
c) To create, structure and adapt the Commercial Departments, for the necessary shares in the market;
d) Know allocate resources affects the function of the sales plan targets set;
e) plan, monitor and control the work of the sales team;
f) Create incentive systems for sales teams.

Programme

1. From Strategic Plan to Sales Plan
1.1 The change in the markets and the co-creation of value
1.2 The company's strategy and operational alignment
1.3 From Marketing Plan to Sales Plan

2. The analysis of the market and competition

3. The sales tools 1-to-1
3.1 2.0 sales systems.

4. The Direction of Sales Teams
4.1 The basic functions of sales
4.2 Customers and profitability analisys
4.3 Sales forecasting
4.4 Sales goals 
4.5 Promotion decisions
4.6 Logistic and distribution decisions
4.7 Pricing decisions
4.8 Types of remuneration

5. Planning and Sales Organization
5.1 Sales structure
5.2 Direct Mail
5.3 Telemarketing
5.4 Retailing

6. The Selling Process
6.1 The sale pipeline
6.2 Foreign market evaluation
6.3 Acess mode to external markets
6.2 Commercial proposals: price, payment and delivery conditions. 
6.5 The Incoterms
6.6 International logistic

7. Performance Sales Evaluation 
7.1 Outcome evaluation
7.2 Behavioral assessment
7.3 The sales support information systems (SIS) Mobile Mkt / CRM
7.4 Sales meetings.

Main literature

Cateora, Philip R., Gilly, Marcy C.,Graham, John L. ;Marketing Internacional, McGraw Hill, 2013. ISBN: 9788580551457
William Ury,Bruce Patton e Roger Fisher;Como conduzir uma negociação-chegar ao sim, Lua de Papel , 2015
Carvalho, J. Crespo;Logistica e Cadeia de Abastecimento, Edições Silabo, 2017

Supplementary Bibliography

Bertuzzi, Trish;The Sales Development Playbook, Moore-Lake, 2016
Keith Ferrazzi;Nunca almoce sozinho , Actual Editora (A Bíblia do networking )
Charles Duhigg;A força do habito , Dom Quixote
Nicola Minervini;Exportar: Competitividade e Internacionalização, Makron Books, 1997
Dale Canergie;Como fazer amigos e influenciar pessoas, Lua de Papel , 1937

Learning Methods

The classes will be presented in order to allow to build the foundation for the development of basic knowledge on the strategic functioning of modern organizations.Will be followed a model of action learning, and participation based on case studies, and the drawing up of a working group .


Assessment Components

Avaliação apenas com exame final

Assessment Components

Description Type Time (hours) Conclusion Date
Attendance (estimated)  Lessons  45
 Participação Presencial  9
 Teste/Exame  2
 Projectos  30
 Study  74
  Total: 160

Continuous Assessment

1 - Performing group work: 35%

2 - Individual written test: 65%

Under the Master Regulations:

1. The effective attendance of students in class will be recorded and if the number of absences per student exceeds 30% of the total number of contact sessions for each course unit will be automatically transferred to the final evaluation of the normal season.

2. In the written tests and other evaluation elements referred to in paragraph 2 of Article 26, a minimum grade of 7.5 (seven point five) values ¿¿is required.

3. If the student misses or scores less than 7.5 points on the tests or assessment elements referred to in the previous paragraph, he / she will be automatically transferred to the final assessment of the normal season.

4. If the student fails or achieves a grade lower than 7.5 points in the second written test (held on the same date as the final written test of the normal season), they may require registration for evaluation at the time of appeal.

5.All written academic work foreseen in the assessment (reports, case studies, etc.) will have to be submitted in the Turnitin database, available on ISAG's E-Learning platform, with a similarity rate up to 30% acceptable.

Final Exam

Individual written test 100%

Proofs and special works

The group work is the introduction of a new drink in the Portuguese market competing brands Coca Cola and Pepsi.

It is mandatory to consider the following points:

Consumer Analysis.

Distribution.

Outlets.

Business strategy.

Competition Analysis.