This curricular unit aims to lead students to the development of oral and written comprehension and production skills, in English, through the progressive acquisition and application of grammatical, lexical, semantic and pragmatic contents, so that, by the end of the semester, students have consolidated B2 level of the Common European Framework of Reference, progressively approaching C1 level.
Intended learning outcomes
The main goal of this curricular unit is the development of students' comprehension and communication skills, as well as the promotion of research and information management skills in view of their progressive autonomy and application of these same skills in different academic and professional contexts.
Skills and competences to be developed by the students
- Listening skills: understanding the English language when used by native speakers from different English-speaking countries and selecting specific information from oral speeches, audio texts or videos.
- Reading skills: understanding the general message of different written texts and selecting specific information from authentic texts written in English and related to the the students' world and experiences.
- Speaking skills: giving presentations in English and interact with the teacher and peers, by expressing themselves in English with a certain degree of flexibility and fluency.
- Writing skills: writing reports and other texts related to the world in which students operate.
Programme
Themes
1. Checking out 1.1 Receptionist duties 1.2 Quality standards 1.3 Cultural awareness
2. e-Travel and e-Commerce 2.1 Online sales and purchases 2.2 Giving presentations and selling products 3. Tourism today 3.1 The future of tourism 3.2 Challenges for tourism managers 3.3 Being managed vs. being a manager
4. Quality standards 4.1 Quality service 4.2 Formal complaints
Grammar:
- Verb tenses - Collocations and expressions with "get" - Other contents that arise from questions posed by students or during the analysis of current documents
Vocabulary:
- Greetings, complaints and compliments - Giving opinions, agree and disagree - Making predictions - Giving presentations to a target audience - Giving advice - Writing formal e-mails and letters - Words and expressions specifically related to each thematic area of the programme.
Demonstration of the syllabus coherence with the curricular unit's learning objectives
The syllabus is consistent with the goals of the course as it enhances the development of oral and written English comprehension and production skills, in accordance with the principles defined by the Council of Europe through the Common European Framework of Reference for Languages: Learning, Teaching and Assessment, for the development of language programmes and curriculum guidelines. Moreover, the syllabus promotes the development of research and information management skills, essential components in the teaching-learning process nowadays.
Main literature
Robin Walker and Keith Harding;Tourism 2 - Encounters, Oxford University Press, 2007
Robin Walker and Keith Harding;Tourism 3 - Management, Oxford University Press, 2009
Supplementary Bibliography
Bill Muscall;Business Vocabulary in Use: Advanced, Cambridge University Press, 2017
David Cotton, David Falvey & Simon Kent ;Market Leader - Business English Course Book (Upper intermediate), Pearson Education Limited, 2011
Dictionary of Leisure, Travel and Tourism, A&C Black Publishers, 2006
global.oup.com
www.cambridge.org
www.britishcouncil.org
Learning Methods
Different themes are presented and explored within the overall design of the course. The activities chosen focus on oral and written communication. In the classroom context, a subject is introduced every week and students are called to intervene, in guided or free exercises, in this last case with greater space for students' creativity and autonomy. Group work and research are included in the programme. Students' external individual work should include research to be done on the topic of the following week, as well as intensive practice of the topics covered in previous weeks.
Assessment Components
Avaliação distribuída com exame final
Assessment Components
Description
Type
Time (hours)
Conclusion Date
Attendance (estimated)
Lessons
30
Teste/Exame
3
Projectos
19
Participação Presencial
8
Study
46
Total:
106
Continuous Assessment
Written tests (2) - (35% + 35%)
Group work presentation: 30% a) Plan, structure and content: (5%) - document: submission through the e-learning platform (Turnitin Data base) b) Final version (25%) - document: submission through the e-learning platform (Turnitin Data base)
The presentation grades will be awarded according to the following criteria: - submission of plan and final version through the e-Learning platform; - English language proficiency level and fluency demonstrated during the presentation and defense of the project.
Failure to present the work excludes the student from the continuous assessment scheme and, in turn, implies his / her transition to the final assessment scheme.
According to the Assessment Rules:
a) The effective attendance of students in class will be recorded and, if the number of absences per student exceeds 30% of the total number of contact sessions for each curricular unit, he/she will be automatically transferred to the final evaluation of the regular season.
b) In the written tests and other evaluation elements requested, a minimum grade of 7.5 (seven point five) values is required.
c) In case students miss or obtain less than 7.5 in the written tests or the written projects, they will be automatically transferred to Final Assessment of the regular season.
d) In case students miss or obtain less than 7.5 in the second written test, they may only be subject to the Appeal season for tests.
e) All the written assessments included in the evaluation (reports, case studies, etc.) must be submitted through the Turnitin data base, available at the eLearning Platform. It would be accepted a similarity rate of less than 30%.
Failure to present the work excludes the student from the continuous assessment scheme and, in turn, implies his / her transition to the final assessment scheme.
According to the Assessment Rules:
a) The effective attendance of students in class will be recorded and, if the number of absences per student exceeds 30% of the total number of contact sessions for each curricular unit, he/she will be automatically transferred to the final evaluation of the regular season.
b) In the written tests and other evaluation elements requested, a minimum grade of 7.5 (seven point five) values is required.
c) In case students miss or obtain less than 7.5 in the written tests or the written projects, they will be automatically transferred to Final Assessment of the regular season.
d) In case students miss or obtain less than 7.5 in the second written test, they may only be subject to the Appeal season for tests.
e) All the written assessments included in the evaluation (reports, case studies, etc.) must be submitted through the Turnitin data base, available at the eLearning Platform. It would be accepted a similarity rate of less than 30%.
Final Exam
Individual test: 100%
Demonstration of the coherence between the teaching methodologies and the learning outcomes
The proposed teaching methodologies articulate directly with the learning objectives since the various activities facilitate the acquisition and development of language skills, namely in terms of oral and written comprehension and communication. Moreover, group projects also foster the development of research, information management, collaboration, negotiation and problem solving skills.