Summary description of the curricular unit This curricular unit aims at providing the background elements related to the management of intercultural communication environments.
Objectives and expected learning outcomes 1. Identify the characteristics of intercultural communication management and the aspects related to the various cultural backgrounds, namely values, beliefs and behaviour patterns; 2. Know the contextual modal of intercultural communication and the ethical issues connected with this activity, considering the different typologies of business environments; 3. Define a relevant set of solutions in order to analyse and solve intercultural conflicts, namely within the scope of cultural differences; 4. Characterize a set of core skills with the purpose of carrying out intercultural communication strategies;
Skills to be developed After the conclusion of this curricular unit, the students will be able to: - Develop their skills regarding written and oral expressions, as well as identifying and analysing the processes related to intercultural communication; - Master the research techniques, gathering methodologies and information treatment, thus assuring the transposition of the theoretical knowledge included in the sessions to the operational reality of the companies; - Know and understand the most relevant intercultural patterns inside the companies, as well as their respective models and protocols.
Programme
1. Intercultural communication management 1.1 Characteristics and benefits 1.2 Cultures and cultural groups 1.3 Values, beliefs, and behaviours
2. The contextual model of intercultural communication 2.1 Main concepts 2.2 Ethics and intercultural communication 2.3 Intercultural communication in the Business context
3. Intercultural conflicts 3.1 Definition of intercultural conflict 3.2 Intercultural dialogue and resolution of conflicts 3.3 Acculturation and cultural shock
4. Intercultural skills 4.1 Characterization and types of skills 4.2 Intercultural skills and strategic planning 4.3 Solving intercultural problems
Demonstration of the syllabus coherence with the curricular unit's learning objectives
- Identify the characteristics of intercultural communication and the aspects related to the various cultural backgrounds, namely values, beliefs and behaviour patterns; This goal will be reached through subchapters 1.1 to 1.3; - Know the contextual modal of intercultural communication and the ethical issues connected with this activity, considering the different typologies of business environments; This goal will be reached through subchapters 2.1 to 2.3; - Define a relevant set of solutions in order to analyse and solve intercultural conflicts, namely within the scope of cultural differences; This goal will be reached through subchapters 3.1 to 3.3; Characterize a set of core skills with the purpose of carrying out intercultural communication strategies; This goal will be reached through subchapters 4.1 to 4.3.
Main literature
Jandt, F. ;An Introduction to Intercultural Communication: Identities in a Global Economy, Sage Publications, 2021
Liu, S.; Volcic, Z. Gallois, C. ;Introducing Intercultural Communication: Global Cultures and Contexts, Sage Publications, 2020
Supplementary Bibliography
Klyukanov, I. ;Principles of Intercultural Communication, Routledge, 2020
Martin, J. Nakayama, T. ;Experiencing Intercultural Communication: An Introduction, McGrawHill, 2018
Learning Methods
The working sessions will follow a theoretical / practical approach, aiming at combining the presentations of teacher with the current and more significant contexts related to intercultural communication management. For this effect, the practical applicability of the predominant communication management concepts will be linked to a real-life intercultural scenario.
Assessment Components
Avaliação distribuída com exame final
Assessment Components
Description
Type
Time (hours)
Conclusion Date
Attendance (estimated)
Lessons
45
Participação Presencial
9
Teste/Exame
24
Participação Presencial
3
Study
79
Total:
160
Continuous Assessment
2 Written tests: 30% + 30% Group work - Intercultural Communication Project: 40% (submission e-learning platform).
Under the terms of the Bachelor Degree:
1. The students' attendance in classes will be recorded and, if the number of absences per student exceeds 30% of the total number of lessons scheduled for each course unit, the student will be automatically transferred to the final evaluation (regular season). 2. In the written tests and other assessment elements it is necessary to obtain a minimum grade of 7.5 (seven point five) points. 3. If the student misses a test or receives a grade lower than 7.5 points in the tests or in another assessment element mentioned in the previous number, the student will be automatically transferred to the final evaluation (regular season). 4. If the student misses or obtains less than 7.5 in the second written test, held in the same date of the final exam in the regular season, they may apply for further evaluation in the Appeal season. 5) All written academic work provided for in the assessment (reports, case studies, etc.) must be submitted to the Turnitin database, available on the ISAG E-Learning platform, with a similarity rate up to 30% acceptable.
Final Exam
Final evaluation: written test (100%)
Demonstration of the coherence between the teaching methodologies and the learning outcomes
- Identify the characteristics of intercultural communication management and the aspects related to the various cultural backgrounds, namely values, beliefs and behaviour patterns; This goal will be reached through the analysis and discussion of real case studies - Know the contextual modal of intercultural communication and the ethical issues connected with this activity, considering the different typologies of business environments; This goal will be reached through the operationalization of simulates business environments - Define a relevant set of solutions in order to analyse and solve intercultural conflicts, namely within the scope of cultural differences; This goal will be reached through the organization of debates over practical situations - Characterize a set of core skills with the purpose of carrying out intercultural communication strategies; This goal implies the elaboration and presentation of an intercultural communication project based on real and updated data.