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Management of Touristic Destinations

Code: LTU5333    Acronym: GDT

Subject: 2021/2022 - 2S

Teaching Area: Tourism

Programmes

Acronym Study plan Curriculum Years ECTS Contact hours Total Hours
LTU Aviso n.º 14344/2020, de 18 de setembro 6 57 160

Hours Effectively Taught

LTU3

Theoretical-Practical: 47,00
Other: 0,00

Teaching - Hours

Theoretical-Practical: 3,00
Other: 0,80

Aims, Skills and Learning Outcomes

Descriptive Summary
This course aims to understand the dynamics inherent in the management of tourist destinations, seeking to develop theoretical and practical knowledge that allows an understanding of the importance of security and crisis management in the field of tourism.
Thus, the curricular unit addresses the security, risk and crisis relationships in the tourism sector, namely through knowledge of the process of identification, analysis and security assessment of destinations, as well as the ethical and legal requirements in the field of security.
Aspects related to the foundations of the creative economy and experiences, as well as aspects related to the logistics inherent in the design of the creation of tourism products, both in the public and private sectors will be addressed.
Throughout the classes, the analysis and discussion of the importance of the creative economy and experiences as a differentiating factor in the development and management of destinations will be privileged.

Objectives and Learning Outcomes
1. Understand the technical terminology in the area of security and crisis management in the domain of tourism;
2. Recognize the relationship between security, risk and crisis in the tourism sector;
3. Know the process of identification, analysis and security assessment;
4. Know the ethical and legal requirements in the field of security;
5. Identify roles and attributions of different security forces, agencies and services;
6. Know the foundation of the creative economy and experiences;
7. Know who creates a tourist product in the market;
8. Know public approaches to the development of resources, products and experiences in tourism;
9. Know and apply the process of creating tourism products and experiences from the private sector.

Skills to develop
1. Acquire theoretical knowledge to understand the importance of security and crisis management in the field of tourism as well as the creative economy and experiences in tourist destinations;
2. Sensitize students to the relationship between security, risk and crisis in the tourism sector;
3. Motivate students for the subjects of the discipline and provide the knowledge, methods and necessary instruments that allow them to obtain an overview of destination management;
4. Provide students with multidisciplinary training that allows them to grasp the theoretical knowledge in the curricular unit, and develop technical-scientific skills in order to apply this knowledge in practical situations;
5. Develop empathy skills in the employee/client relationship, persuasion/commitment and autonomy in performing the various tasks;
6. Encourage teamwork, so that students share their ideas and opinions.

Programme

1. Concepts and terminology
2. Security and risk in tourism
2.1. Risk society
2.2. Terrorism and tourism
2.3. Risk Management Vs Security Management
3. Planning and security bodies
3.1. Purpose and Responsibilities
3.2. Safety and hygiene
3.3. Security programs and plans
4. Emergency planning
4.1. Security forces, agencies and services
4.2. Coordination plans
4.3. Risk Management Processes
5. Social, economic, political and business context of tourism that condition the success of new products and experiences
5.1. Creativity: Evolution and Definition
5.2. Creative economy; cultural and creative industries
5.3. Creativity in organizations. intrapreneurship
6. Creativity in Tourism Vs Tourism Product Creation
6.1. Product creation from the public sector vs the private sector
7. Public management of tourist resources, products and experiences.
7.1. Analysis of the territory's tourist potential
7.2. Development of products, resources and experiences from public administrations
7.3. Case Study
8. Development of tourism resources and experiences from the private sector
8.1 Stages of tourism product development
8.2 Feasibility study
8.3 Implementation
8.4 Marketing

Demonstration of the syllabus coherence with the curricular unit's learning objectives

The proposed program allows students to acquire the knowledge and develop the skills provided for in the objectives:
- theme 1 responds to objective 1, by presenting the technical terminology in the domain of security and crisis management;
- theme 2 allows us to respond to objective 2, contextualizing the risk society and the impacts of lack of security, crises, for example, terrorism, for tourism;
- theme 3 allows you to reach goal 3 by studying security plans;
- theme 4 responds to objectives 4 and 5, by presenting ethical and legal requirements, as well as the security entities for the sector.
- Theme 5 responds to objectives 6 and 7 , exploring the concepts and themes of creation and creativity.
- Theme 6 meets objective 8, which seeks to understand the different agents that can create a tourist product.
- Theme 7 and 8 respond to objective 8 and 9, which is dedicated to exploring the development of tourist resources and experiences from the public sector and runs through the entire process of creating a product or tourist experience.

Main literature

Agarwal, S., Page, S. J., & Mawby, R. ;Tourist security, terrorism risk management and tourist safety, Annals of Tourism Research, 2021
Almeida, J. ;Turismo criativo: uma nova visão do Turismo, uma nova geração de experiências e emoções. , Instituto Superior de Gestão, 2019

Supplementary Bibliography

Morgan, M.; Lugosi, P. e Ritchie, J. ;The Tourism and Leisure Experience: Consumer and Managerial Perspectives. , Channel View Publications. , 2010
Laws, E., Prideaux, B., Chon, K. ;Crisis Management in Tourism., Cabi Publishing. , 2007
Bac, D. P., Bugnar, N. G., & Mester, L. E. ;Terrorism and its impacts on the tourism industry. , Revista Româna de Geografie Politica, 17(1), 5-11, 2015
Beirman, D. ;Tourism Crisis and Safety Management., The SAGE Handbook of Tourism Management. , 2018
Foris, D., Popescu, M., & Foris, T. ;A comprehensive review of the quality approach in tourism. , Intech Open Science, 10, 159-188. , 2018
Seabra,C.;A influência do Terrorismo nos comportamentos de Viagens Internacionais. , Universidade de Aveiro, 2010
Mansfeld,Y.; Pizam,A. ;Tourism, Security and Safety: from theory to practice, Elsevier, 2006 (Cap. 1 ¿ p. 1 a 6)
Gonçalves,F.;A interpretação do Património como fator de desenvolvimento do turismo cultural e criativo. O caso do Galo de Barcelo, Universidade de Aveiro, 2017

Learning Methods

The contents will be presented in dynamic expository classes, where a strong student participation is intended, in order to promote communication, reflection and discussion of ideas in different themes. To this end, exercises, case studies, illustrative videos and other multimedia support material will be presented. Technical/practical sessions will be promoted (in classrooms and via e-learning platform), presentation sessions and work discussion.

The methodologies considered take into account the characteristics of the course. Despite being theoretical in nature, the use of case studies and other support materials aim to contribute to the achievement of the curricular unit's objectives, from an applied or practical point of view.


Assessment Components

Avaliação distribuída com exame final

Assessment Components

Description Type Time (hours) Conclusion Date
Attendance (estimated)  Lessons  45
Others  Projectos  12
Evaluation  Teste/Exame  3
Study  Study  100
  Total: 160

Continuous Assessment

Continuous evaluation
2 written tests 2 x 35%
1 e-learning work: 20%
1 presentation: 10%

Under the General Regulation:

a) The students' attendance in classes will be recorded and, if the number of absences per student exceeds 30% of the total number of lessons scheduled for each course unit, the student will be automatically transferred to the final evaluation (regular season).
b) In the written tests and other assessment elements mentioned, it is necessary to obtain a minimum grade of 7.5 (seven point five) points.
c) If the student misses a test or receives a grade lower than 7.5 points in the tests or in another assessment element mentioned in the previous number, the student will be automatically transferred to the final evaluation (regular season).
d) If the student misses or obtains less than 7.5 in the second written test, held in the same date of the final exam in the regular season, they may apply for further evaluation in the Appeal season
e) All the written assessments included in the evaluation (reports, case studies, etc.) must be submitted through the Turnitin data base, available on the eLearning Platform, a similarity rate lower than 30% is accepted.

Final Exam

Final evaluation
Individual written test: 100%

Demonstration of the coherence between the teaching methodologies and the learning outcomes

The methodologies considered take into account the characteristics of the course. Despite being theoretical in nature, the use of case studies and other support materials aim to contribute to the achievement of the curricular unit's objectives, from an applied or practical point of view.